Last updated: July 26, 2026 · Version: 2026-07-26-v1
By creating an account, accessing, or using VOXUB (“Service,” “Platform,” or “we”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.
By checking the “I agree” checkbox during registration and clicking “Create account,” you acknowledge that you have read, understood, and agreed to these Terms and the Privacy Policy. We log your acceptance, including the version, timestamp, and IP address.
If you are entering into this agreement on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
You must be at least 18 years of age and legally capable of entering into contracts to use this Service. By using the Service, you represent and warrant that you meet these requirements.
VOXUB provides AI-powered voice agent services, including AI phone receptionists, chat widgets, call routing, transcription, and related features. The Service is provided on a subscription basis with features and pricing described on our website.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Service.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your legitimate business purposes during the subscription term. You may not:
You are responsible for maintaining the confidentiality of your account credentials (email and password) and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from unauthorized access to your account.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. We reserve the right to suspend or terminate accounts with inaccurate or incomplete information.
We reserve the right to suspend or terminate your account at any time, with or without cause or notice, including for violation of these Terms, illegal activity, or non-payment. Upon termination, your right to use the Service ceases immediately.
You agree not to use VOXUB to:
Violations may result in immediate account suspension and legal action. See our Acceptable Use Policy for full details.
You are solely responsible for complying with all applicable federal, state, and international laws regarding call recording and surveillance, including but not limited to:
VOXUB provides AI disclosure tools that announce the presence of an AI system at the start of every call. However, VOXUB is not responsible for ensuring that you obtain legally required consent for call recording. You acknowledge that failure to obtain proper consent may result in civil and criminal liability, and you agree to indemnify VOXUB against any claims arising from your failure to do so (see Section 14).
You retain all rights, title, and interest in and to your Customer Data (including business profile, contacts, knowledge base, call recordings, transcripts, and chat conversations). We process your Customer Data solely to provide the Service to you, as described in our Privacy Policy.
You grant VOXUB a worldwide, non-exclusive, royalty-free license to access, use, copy, and process your Customer Data solely as necessary to provide the Service to you and to comply with legal obligations.
Data retention periods are described in our Privacy Policy. Upon account termination, we will delete your Customer Data within 90 days, except where retention is required by law (e.g., billing records retained for 7 years for tax compliance).
VOXUB is not an archiving service. We do not guarantee that your data will be preserved indefinitely or that there will be no loss of data. You are solely responsible for maintaining your own copies and backups of any data you store on the Service. We strongly recommend that you download and back up your data regularly. We shall not be liable for the deletion of, corruption of, or failure to store any Customer Data or other communications data.
You represent and warrant that you have all necessary rights, consents, and permissions to collect, use, share, and process the Customer Data through the Service, including any personal data of callers, contacts, and website visitors. You are solely responsible for the accuracy, quality, and legality of your Customer Data.
The Service uses artificial intelligence to generate responses, transcripts, summaries, and other content. AI-generated content may be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing and verifying all AI-generated content before relying on it or sharing it with third parties. We make no warranties regarding the accuracy, reliability, or suitability of AI-generated content for any purpose.
By subscribing to VOXUB, you authorize us to charge your payment method (via Stripe, our payment processor) for all fees incurred. Billing occurs monthly in advance unless otherwise stated. You are responsible for all charges until cancellation.
You may cancel your subscription at any time from the dashboard settings. Cancellation is effective at the end of your current billing period. No refunds are provided for partial billing periods.
Subscriptions are generally non-refundable. We may consider refund requests on a case-by-case basis at our sole discretion. If you believe you were charged in error, contact billing@voxub.com within 30 days of the charge.
We may change our fees at any time. Price changes take effect at the start of your next billing cycle following at least 30 days’ notice. If you do not agree to the new pricing, you may cancel before the change takes effect.
You are responsible for all applicable taxes (excluding taxes on our net income) associated with your use of the Service.
We may offer a free trial period for new customers. During the trial, certain features may be limited. The trial expires automatically at the end of the trial period. If you do not select a paid plan before the trial expires, your account will be deactivated and your data may be deleted after 90 days.
The Service, including its software, design, features, and branding, is owned by VOXUB and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or trade dress.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. VOXUB, its directors, employees, partners, and suppliers expressly disclaim all warranties of any kind, whether express or implied, including but not limited to:
You use the Service at your own risk. No advice or information, whether oral or written, obtained from VOXUB or through the Service, creates any warranty not expressly stated in these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VOXUB, ITS DIRECTORS, EMPLOYEES, PARTNERS, AFFILIATES, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR:
The total aggregate liability of VOXUB for all claims arising out of or related to these Terms or the Service shall not exceed the total amount you paid to VOXUB in the 12 months preceding the event giving rise to the claim.
The parties acknowledge that these limitations are a fundamental element of the agreement between us and that the pricing of the Service reflects this allocation of risk.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless VOXUB, its officers, directors, employees, and agents from and against any and all claims, demands, suits, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting available defenses. You may not settle any matter without our prior written consent.
Each party agrees to keep confidential any non-public information received from the other party, including pricing, business strategies, and technical information. This obligation survives termination of these Terms.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising from these Terms or the Service.
Any dispute arising from these Terms or the Service shall first be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in Delaware under the rules of the American Arbitration Association. The arbitrator’s award shall be final and binding. Judgment may be entered in any court of competent jurisdiction. Each party bears its own costs unless the arbitrator determines otherwise.
You agree that any arbitration or litigation shall be conducted on an individual basis and not as a class action or representative action. You waive the right to participate in a class action.
We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, government actions, or shortages of power or infrastructure.
The Service integrates with third-party services (e.g., Stripe, Telnyx, Twilio, LiveKit, Deepgram, Google). We are not responsible for the actions, availability, or reliability of these third-party services. Your use of third-party services is subject to their respective terms and privacy policies.
The Service may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any third-party site. The inclusion of a link does not imply endorsement. You access third-party sites at your own risk.
We may revise these Terms at any time. The “Last updated” date and version number at the top of this page indicate when changes were made. We will notify you of material changes via email or prominent notice on our website at least 30 days before they take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.
These Terms, together with our Privacy Policy, Acceptable Use Policy, and Cookie Policy, constitute the entire agreement between you and VOXUB regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision. No waiver is effective unless in writing and signed by an authorized representative of VOXUB.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without notice or consent in connection with a merger, acquisition, or sale of assets.
If you have any questions about these Terms of Service, please contact us at:
Email: legal@voxub.com
Website: voxub.com